Support

Scroll down for detailed instructions on email and web.

Contact Support

Please Call 408-387-5555

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Support Services

E-mail Configuration

  • Basic Configuration
    • If you see the Startup Wizard on launch, click Next, make sure Yes is selected, then click Next.
      Otherwise, click File, then Add Account.
    • Click the bubble next to “Manually configure server settings or additional server types” then click Next.
    • Make sure “Internet E-Mail” is selected, then click Next.
    • Enter the following information:
      • User Information
        • Your Name: (your name)
        • E-mail Address: (your email address)
      • Server Information
        • Account Type: POP3 (or IMAP if you prefer)
        • Incoming mail server: incoming.globalvad.com
        • Outgoing mail server (SMTP): outgoing.globalvad.com
      • Logon Information
        • User Name: (your email address)
        • Password: (your password)
      • Make sure “Require login using Secure Password Authentication (SPA)” is NOT checked.
    • Click the More Settings button in the lower right.
    • Click the Outgoing Server tab.
    • Check the box for “My outgoing server (SMTP) requires authentication”, and make sure “Use same settings as my incomfing mail server” is selected.
    • Click the Advanced tab.
    • Change the Outgoing server (SMTP) port to 587.
    • Click OK.
    • Click Next, then Outlook will test your settings.
    • click Close, then Finish.
  • Removing Messages from Server Automatically
    • Click File, then Account Settings, then Account Settings…
    • Click your account name, then click Change…
    • Click More Settings…
    • Click the Advanced tab.
    • Uncheck “Leave a copy of messages on the server”.
      Alternately, change the number of days for “Remove from server after N days”.
    • Click OK, then Next, then Finish.
  • Secure Connection (SSL) for Incoming and Outgoing Email
    • Click File, then Account Settings, then Account Settings…
    • Click your account name, then click Change…
    • Change both the Incoming mail server and Outgoing mail server (SMTP) to secure.emailsrvr.com.
    • Click More Settings…
    • Click the Advanced tab.
    • Under Incoming server, check the box for “This server requires an encrypted connection (SSL)”. The port will change to 995.
    • Change the Outgoing server (SMTP) port to 465.
    • Under Outgoing Server, for “Use the following type of encrypted connection:”, choose “SSL”.
    • Click OK, then Next, then Finish.
    • Basic Configuration
      • From the Mail menu, select Preferences.
      • Click the Accounts tab.
      • Click the “+” icon below the account list.
      • Enter your name, email address, and password, then click Continue.
      • In the Incoming Mail Server dialog box, enter the following information:
        • Account Type: POP (or IMAP, if you prefer)
        • Description: (your email address)
        • Incoming Mail Server: incoming.globalvad.com
        • User Name: (your email address)
        • password: (should be already filled in)
      • Click Continue.
      • In the Outgoing Mail Server dialog box, enter the following information:
        • Description: outgoing.globalvad.com
        • Outgoing Mail Server: outgoing.globalvad.com
        • check the box for “Use Authentication”
        • User Name: (email address, should be already filled in)
        • Password: (password, should be already filled in)
      • Click Continue.
      • Click Create.
      • Click the newly-created account in accounts list.
      • Next to Outgoing Mail Server (SMTP), click the server name, then choose “Edit SMTP Server List…”
      • Click outgoing.globalvad.com, then the Advanced tab.
      • Click the bubble for Use custom port, and enter 587.
      • Uncheck the box for Use Secure Sockets Layer (SSL)
      • Click OK
      • Back on the accounts list, click the Advanced tab.
      • Uncheck box for “Use SSL”; port will switch to 110.
      • Close the Preferences window. When asked if you want to save changes, choose “Save”.
    • Removing Messages from Server Automatically
      • From the Mail menu, select Preferences.
      • Click the Accounts tab.
      • Click on your GlobalVAD email address in the accounts list.
      • Click the Advanced tab.
      • Check the box for “Remove copy from server after retrieving a message:”.
      • Use the drop-down menu to choose how frequently you want messages to be deleted.
      • Close the Preferences window. When asked if you want to save changes, choose “Save”.
    • Secure Connection (SSL) for Incoming and Outgoing Email
      • From the Mail menu, select Preferences.
      • Click the Accounts tab.
      • Click on your GlobalVAD email address in the accounts list.
      • On the Account Information tab, change the Incoming Mail Server to secure.emailsrvr.com.
      • click the Advanced tab.
      • Check the box for “Use SSL”. The Port number should change to 995.
      • Click the Account Information tab.
      • Next to Outgoing Mail Server (SMTP), click the server name, then choose “Edit SMTP Server List…”
      • Click outgoing.globalvad.com in the server list.
      • Change the Description and Server Name to secure.emailsrvr.com.
      • Click the Advanced tab.
      • Check the box for “Use Secure Sockets Layer (SSL)”.
      • Check the bubble for “Use default ports”.
      • Click OK.
      • Close the Preferences window. When asked if you want to save changes, choose “Save”.
    • Basic Configuration
      • The instructions below apply to both Windows and Mac OS X versions of Thunderbird.
      • Launch Thunderbird.
      • If the Startup Wizard appears, choose “Skip this and use my existing email”.
        Otherwise, from the Tools menu, choose Account Settings, click Account Actions, then choose “Add Mail Account…”.
      • Enter Your Name, Email address, and Password, then click Continue.
      • Enter the following information:
        • Incoming: POP3 (or IMAP if you prefer), incoming.globalvad.com, 110, None, Normal password
        • Outgoing: SMTP, outgoing.globalvad.com, 587, None, Normal Password
        • Username: (your full email address)
      • click Done.
    • Removing Messages from Server Automatically
      • From the Tools menu, choose Account Settings.
      • Under your GlobalVAD email address, click Server Settings.
      • Uncheck the box for “Leave messages on server”.
        Alternately, check the box for “For at most”, then choose a number of days.
      • Click OK.
    • Secure Connection (SSL) for Incoming and Outgoing Email
      • From the Tools menu, choose Account Settings.
      • Under your GlobalVAD email address, click Server Settings.
      • Change the Server Name to secure.emailsrvr.com.
      • Under Security Settings, change Connection Security to “SSL/TLS”. The server port will change to 995.
      • In the list on the left, click Outgoing Server (SMTP).
      • Click the Edit button.
      • Change the Description and Server Name to secure.emailsrvr.com.
      • Change Connection Security to “SSL/TLS”. The server port will change to 465.
      • Click OK, then click OK again.
  • From the home screen, tap Settings.
  • Tap Mail, Contacts, Calendars.
  • Under Accounts, tap Add Account.
  • Tap Other.
  • Enter you name, email address and password, then tap Return.
  • Select POP for the account type.
  • Under Incoming Mail server, enter incoming.globalvad.com for the Host Name, and your email address for the User Name.
  • Under Outgoing Mail Server, enter outgoing.globalvad.com for the Host Name, your email address for the User Name, and your Password.
  • Tap Save. Your iPhone will test your account settings, then return you to the Accounts list.
  • Tap your account in the Accounts list.
  • Tap SMTP.
  • Tap outgoing.globalvad.com under Primary Server.
  • Turn SSL off. Change the Server Port to 587.
  • incoming POP3 server: incoming.globalvad.com
  • username: (your full email address)
  • password: (your password)
  • outgoing SMTP server: outgoing.globalvad.com (make sure to enable “SMTP Authentication” or “my outgoing server requires authorization”)

FAQ

Chances are, your DSL router has lost sync with your ISP. The first thing to try is to power cycle the router and restart your computer. To do this, you turn the router off (some routers have an on/off switch, others you need to un-plug the power cord). Once the unit is off, you should wait 20 to 30 seconds (slowly count to 10). Now, turn the router back on (or plug it back in if you had to unplug the unit) While the router finishes booting restart your computer. Once the computer is ready, try going to a web site or getting email, if it still does not work please give us a call.

Any program that supports SMTP Authentication. What does that mean in english – you can NOT use Outlook 97, Outlook Express 5.02 for the Mac, Eudora 3.x (or older) as well as Netscape Messenger 4.x (or older).

Although some programs have an option for changing your password, the only way to change your email password is by using the web interface. You will need to go to https://webmail.globalvad.com, log in using your complete email address for your user name and enter your password. You will then be able to change your password.

If you have forgotten your email password, you will need to call tech support to get it changed. (408) 387-5555.

Other Resources

The list below is partial and dependent on local calling areas defined by the phone company. Please call us at 408-387-5555 to verify which number will be local for you. A-Link now offers dial-in access throughout the United States, in addition to the areas listed below.

Pleasanton: 925-397-0040
San Francisco: 415-200-1350
San Rafael: 415-784-0595
San Mateo: 650-523-0040
South San Jose: 408-538-0595
Sunnyvale: 408-716-0595
Walnut Creek: 925-940-0040

Leased line T1 services and DSL services are available for the entire San Francisco Bay Area.

Acceptable Usage Policy
GLOBAL VOICE AND DATA NETWORK SERVICES
INTERNET SERVICES
ACCEPTABLE USE POLICY

THIS ACCEPTABLE USE POLICY APPLIES TO ALL GLOBAL VOICE AND DATA CUSTOMERS EFFECTIVE OCTOBER 7, 1998, UNTIL SUPERSEDED BY RELEASE OF A REVISED POLICY. THIS COPY IS PROVIDED FOR YOUR RECORDS, AND YOU SHOULD KEEP IT HANDY FOR READY REFERENCE. THE CURRENT POLICY IS AVAILABLE ON-LINE AT GLOBAL VOICE AND DATA’S WEB SITE (WWW.ALINK.NET).

1. LAWFUL USE OF SERVICES. No one may use Global Voice and Data Internet Services for any criminal or unlawful purposes; or for the transmission, creation or storage of any material in violation of any applicable state or federal laws or regulations, including, but not limited to, any material that is or has been:
a. in violation of United States Copyright Laws;
b. in violation of state or federal Trade Secret Laws;
c. previously judged in a court of law to be threatening or obscene;
d. in violation of the Telecommunications Act of 1996;
e. in violation of the Internet Consumer Protection Act of the State of California.

2. RESTRICTIONS. In addition to the above, Customer may not use the Services for any illegal or inappropriate purpose, including, but not limited to:

a. Libelous or slanderous use.

b. Uses that violate intellectual property rights, including but not limited to infringement of copyright, patent, trademark or design.

c. Export of controlled software.

d. Threats of bodily harm or property damage.

e. Fraudulent offers.

f. Deliberate or accidental denial of service to Global Voice & Data customers or other parties, including but not limited to SYN flood attacks, disabling or crippling of computer and/or routing systems through “hacking” or any attempt to gain unauthorized entry to systems or components.

g. Excessive e-mail or Usenet News postings impeding proper operation of the target system, mail list or newsgroup.

h. Misappropriation of service from Global Voice & Data customers or other parties, including but not limited to mail relaying via third party systems without specific authorization or any other use without explicit authorization of any Internet services belonging to others.

g. Broadcast transmission of unsolicited messages, including but not limited to, the deliberate transmission of bulk unsolicited e-mail, commercial or otherwise, sometimes called “spam”.

h. Use of unsolicited e-mail messages sent via other networks advertising content on Global Voice and Data’s network.

i. Use of e-mail address collection software or use of commercial lists causing users to receive e-mail without their express consent.

j. Transmission or relaying of e-mail messages with forged, hidden, spoofed or otherwise misleading header information.

k. Any use of a domain not allocated or properly delegated for use, including use of others’ domains or any domain spoofing.

l. Transmission of forged or spoofed datagrams.

m. Transmission of virus software with the intent to damage recipient systems.

n. Interference with public postings by others.

o. Interference with the appropriate operation of Usenet newsgroups or Internet mailing lists, public and private, including, but not limited to, bulk, inappropriate or off-topic postings.

p. Deliberate or accidental disruption of the operation of the Global Voice and Data network or any other network.

If you have any questions about whether your planned use of the Services is permissible, please check with Global Voice and Data.

3. PASSWORD PROTECTION AND SECURITY. If you are issued a system password, you are responsible for keeping it confidential, for changing it from time to time, and for any use made of your password, whether authorized or unauthorized.

4. MISCELLANEOUS. You may not run server processes (FTP, IRC, etc.) on any Global Voice & Data computer. User processes on Global Voice and Data’s computers may not be disk-intensive and must consume less than 300KB of active memory. No automatically scheduled process (“cron”, “at”, etc.) may be run more than once hourly.

Suspension or termination of service for inappropriate use does not relieve the customer of obligation of payment for services rendered up to the time of suspension or termination.

Violation of this Acceptable Use Policy is grounds for immediate cessation of Services and termination of the agreement between you/your company and Global Voice & Data without warning or prior notice. Global Voice and Data may charge the account responsible expenses attributable to violation of this Acceptable Use Policy billed at the greater of $150.00 per person hour worked or $500 per incident.

Technical Support

In order to help us maintain our high level of support, we ask that customers first read through our online instructions and Frequently Asked Questions (FAQ) above before calling our technical support department. If our online information doesn’t answer your question, please let us know so we can add your questions and comments.

Monday to Friday: 8:30 a.m. – 5:30 p.m.
(408) 387-5555
(408) 387-5551 Fax